SHIPPING + REFUNDS

SHIPPING

Orders ship within 24 hours, Monday–Friday. Free shipping on orders over $40 — a brick ships free, every time. Tracking lands in your inbox the moment the label prints.

DOESN'T HIT? FIRST POUCH ON US

If your first pouch doesn't hit, tell us within 30 days and it's on us — refunded in full, no return label, no interrogation. One first-pouch guarantee per customer.

THE GRID

Grid deliveries ship on your monthly date. Skip a month or cancel in two clicks from your account — no phone calls, no retention script.

DAMAGED OR LOST

Pouch arrives torn, melted, or not at all? Email us with your order number and we'll reship or refund.